# Support

How to get help with the DSAIL hosted service — what to check first, where every error is documented, how to reach Jaxon, and what to include so the first reply is the fix.

The DSAIL hosted service at `agents.jaxon.ai` is run by **Jaxon, Inc.** This page is the support
contact for every surface it is listed on: the claude.ai connector, the ChatGPT app, the Codex and
Claude Code plugins, the `dsail` package and the REST API.

## Check first

| Symptom | Where the answer is |
| --- | --- |
| A tool or REST call returned a structured error | Its `docs` field is the URL of the page that resolves it; every code has one under [Errors](errors/compile-failed.md) |
| A check answered `ENTITLEMENT_EXCEEDED` | The account's Jaxon Verified Units are spent; [the page](errors/entitlement-exceeded.md) explains the allowance and the upgrade link the error carries |
| The service seems down | `https://agents.jaxon.ai/health` answers `{"ok": true, ...}` when it is up |
| A colleague cannot see a ruleset | Rulesets belong to a workspace; see [Share rulesets with colleagues](guides/share-rulesets-with-colleagues.md) |
| A sign-in loop or an OAuth error in a client | Remove the DSAIL connector in that client and add `https://agents.jaxon.ai/mcp` again; the client keeps its own copy of the registration |
| The connector asks you to sign in again | A connection lasts 90 days, or 30 days unused, and ends early if your account is blocked or leaves its organization. Reconnect; nothing you saved is affected |

## Contact

- **E-mail:** [info@jaxon.ai](mailto:info@jaxon.ai). Put `DSAIL` in the subject line.
- **Security reports:** the same address, subject `DSAIL security`. Please do not include the
  content of anyone's policy or claim values in a report.
- **Terms, privacy and data handling:** [terms](legal/terms.md), [privacy](legal/privacy.md),
  [data handling](legal/data-handling.md).

## What to include

The ruleset hash (`ruleset_hash`), the error code and the `docs` URL from the error, the client you
were using (claude.ai, ChatGPT, Codex, Claude Code, `dsail` CLI, REST) and the time in UTC. The
service never receives your documents, so a report never needs to contain one; the hash and the
error code identify what happened on our side.

We answer within two business days (US Pacific).